Frequently Asked Questions (FAQ)

What is Themes-Plugins?

Themes-Plugins is a website that provides Premium WordPress Themes and Plugins at a lower cost than the developers.

Why should I buy products on themes-plugins.com?

1. Lower price.

2. Original files without malware, viruses, or advertising.
3. All products work on an unlimited number of websites.

4. All products are available by direct links.
5. We regularly update products and constantly add new products, which are difficult to find anywhere else.

Where can I find information about my orders and available downloads?

You can find all necessary information on your account page https://themes-plugins.com/my-account/

Can I get a discount on products or subscriptions?

No, its already discounted.
We can also provide you with a personalized offer if you have written a review on the product you purchased on our website.

Do you provide technical support?

Basically Not. But, We provide basic support for installing plugins and themes.
If you require a technical support regarding a theme or plugin, then you need to either purchase the product directly from the author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you. Alternatively you could ask us for paid help.
Not offering support is the way in which we are able to offer the products at the discounted price.

Do you Provide License Keys?

We can’t and won’t provide/lease/release/resell license keys. All the products, offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates or support from their authors.

How long does it take to get an updated version of the product?

You can request an update of any purchased product. We will try to update it within 48 hours after the receipt of your request.

How do I upgrade a theme?

First install and activate this plugin: Easy Theme and Plugin Upgrades- https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ .
Then, follow the below steps:

1. Download the latest zip file for your theme.
2. Log into your WordPress site.
Go to Appearance > Themes.

3, Click the “Add New” button at the top of the page.
4. Click the “Upload Theme” button at the top of the page.

5. Select the zip file with the new theme version to install.
6. Click the “Install Now” button.

Why our purchase price is lower?

All plugins and themes are licensed under the General Public Licence (GPL).

This means that once we have purchased the item we are free to redistribute it if we choose to do so.

Your purchase to our site goes towards maintaining and buying new product to 3rd party theme and plugin authors.
This form of crowd funding helps keep prices low and we can then pass this benefit on to you.
Our products don’t include premium support. That’s why we can offer up to 95% discounts on must-have commercial WordPress plugins.

What payment systems are available?

We support payment via PayPal , Debit Card and Credit Card. For other payment method please contact us.

Can I get a refund?

No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it.
So, all the payments made to us are non refundable and any request or dispute will be rejected, without any communication. However, a refund is issued if the product you downloaded from the website was completely unusable.Though we can assure you of best possible 24×7 access to our website, but sometimes downtime can happen which may hamper services. Further more if you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription!

How long can I freely download and update the purchased products?

You can download free updates for purchased products within the period of the ‘all access pass’ period. After that,the access will be closed.

Can I purchase a product with lifetime free updates?

Yes, you can purchase lifetime free updates for any of the products, but at a higher price. Please contact us for further details of the order.

An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?

Ignore it. Developers do this. So, that the plugin or theme can update automatically or for support purpose. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.

How do I upgrade a plugin?

First install and activate this plugin: Easy Theme and Plugin Upgrades- https://wordpress.org/plugins/easy-theme-and-plugin-upgrades .Then, follow below steps:

1. Download the latest zip file for your plugin.
2. Log into your WordPress site.
Go to Plugins > Add New.

3. Click the “Upload Plugin” button at the top of the page.
4. Select the zip file with the new plugin version to install.

5.Click the “Install Now” button.

How to fix “style.css missing” error while uploading themes?

This error comes because the theme download package includes additional files to the theme such as the documentation, license etc.

To solve this simply unzip the theme package you downloaded and upload the themename.zip file which is included (with the file being the name of the theme). If, it is still not resolved, please contact us.